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Fri, Oct

Ngành Tài chính ngân hàng (áp dụng từ K62 trở đi)

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1. COURSE OBJECTIVES

This course aims at equipping students with: 

  • knowledge about issues related to international payment context.
  • knowledge about exchange rates, types of currency in international payment, popular instruments of international payment in the world, and methods of international payment applied in international commercial transactions. 
  • legal and regulation framework relevant to international payment.

2. COURSE CONTENT 

No

Content

Time allocation

Contritution to CLO

Hour(s) on the class

Essays, exercise,

Assignments.

Self-study with teacher’s tutorials

Lecture

Practice, Seminar

1-2

Part 1. Introduction to International payment

Chapter 1. Introduction to International payment

Chapter 2: Vietnam’s foreign exchange management

6

0

3

16,5

1,2,7

3-4

Part 2. Foreign exchange rate 

Chapter 3. Overview of foreign exchange rate

3

3

3

8,25

1,2,7,8

5-6-7

Part 3. International payment instruments

Chapter 5. Bill of exchange

6

3

4,5

16,5

1,2,3,4,5,6,7,8

8

Chapter 6. Cheque and Bank card

3

0

1,5

8,25     

1,2,3,4,5,6,7

9-10

Part 4. Methods of payment in International trade

Chapter 7. Payment methods without commercial documents

3

3

3

8,25     

1,2,3,4,5,6,7,8

11

Chapter 8. Payment methods with commercial documents

3

0

1.5

8,25     

1,2,3,4,5,6,7

12 -15

Chapter 8. Payment methods with commercial documents (cont.)

6

6

6

16,5     

1,2,3,4,5,6,7,8

Total

30

15

22,5

82,5

  

3. COURSE ASSESSMENT

- Score ladder: 10

- Type of assessment

Form 

Content

Criteria

CLO 

Proportion

Formative

Attendance

Attendance checking orally or in writing; Individual assignments; Group presentations

Random attendance checking.

Attandance check, Individual assignments, Group presentations carry equal weights

1,2,3,4,8

10%

Summative

Individual assignments

Topics will be assigned upon the agreement between the lecture and students

Specific, reasonable and feasible topic: 2 marks

Logical analysis with the real world connection: 5 marks

Useful references: 1 mark

Consise languague and citation: 2 marks

1,2,3,4,5,6,7,8

30%

 

Group assignments

Topics will be assigned upon the agreement between the lecture and students

Specific, reasonable and feasible topic: 2 marks

Logical analysis with the real world connection: 5 marks

Useful references: 1 mark

Consise languague and citation: 2 marks

 

 

 

Group presentations

Topics will be assigned upon the agreement between the lecture and students

Clear and logical organization of the presentation: 2 marks

Good understanding of the assigned topic: 2 marks

Creativity: 1.5 marks

Intuitiveness: 1 mark

Summativeness: 1.5 marks

Presentation skills: 2 marks

 

 

 

 

Mid-term test

Multiple choice questions/ Problem solving questions

Maximum duration: 60 mins

Correct answers

 

 

 

Final exam

Written exam, including problem solving questions/ assignments and/ or multiple choice questions.

Maximum duration: 90 mins

The whole course

- Assessment creteria for exam papers including problem solving questions/ assignments and multiple choice questions:

+ correct answers for problem solving questions/ assignments: 4 marks

+ correct answers for multiple choice questions: 6 marks

1, 2,3,4,5,6,7,8

60%

 

 

- Assessment creteria for exam papers with multiple choice questions only:

+ correct answers for multiple choice questions: 10 marks

- Assessment creteria for exam papers including problem solving questions/ assignments:

+ correct answers for problem solving questions: 5 marks

+ correct answers for assignments: 5 marks

 

 

 

 

 

Total

100%

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1. MỤC TIÊU CỦA HỌC PHẦN

Học phần cung cấp cho người học những kiến thức cơ bản về ngữ âm, ngữ pháp và từ vựng của tiếng Việt. Học phần gồm 07 bài giảng theo các chủ đề thiết yếu trong giao tiếp sinh hoạt hàng ngày. Mỗi bài giảng được thiết kế bao gồm: Giới thiệu cấu trúc ngữ pháp, bài tập từ vựng, bài tập ngữ pháp, bài tập nghe và bài đọc ngắn. Đây là học phần giúp người học có đủ những kiến thức nền tảng để thực hiện giao tiếp cơ bản và tạo cơ sở tiền đề cho người học tiếp tục học các học phần tiếp theo.

2. NỘI DUNG HỌC PHẦN 

 

Buổi

Nội dung (có thể cụ thể đến mục cấp 2)

Phân bổ thời gian

Đóng góp vào CLO

Giảng dạy trên lớp

Tiểu luận, bài tập lớn, thực tế

(3)

Tự học, chuẩn bị có hướng dẫn 

(4)

Lý thuyết 

(thuyết giảng)

(1)

Thực hành, thảo luận

(2)

1

Phát âm

1,5

1,5

2,25

4,5

1,4,5,7

2

1,5

1,5

2,25

4,5

3

Giới thiệu và làm quen

1,5

1,5

2,25

4,5

1,2,3,5,6,7

4

1,5

1,5

2,25

4,5

5

Gia đình

1,5

1,5

2,25

4,5

1,2,3,5,6,8

6

1,5

1,5

2,25

4,5

7

Thời gian

1,5

1,5

2,25

4,5

1,2,3,5,6,7

8

1,5

1,5

2,25

4,5

9

Nhà ở, đồ vật

1,5

1,5

2,25

4,5

1,2,3,5,6,7

10

1,5

1,5

2,25

4,5

11

Phương tiện giao thông

1,5

1,5

2,25

4,5

1,2,3,5,6,9

12

1,5

1,5

2,25

4,5

13

Sở thích

1,5

1,5

2,25

4,5

1,2,3,5,6,7

14

1,5

1,5

2,25

4,5

15

Ôn tập

1,5

1,5

2,25

8.25

1,2,3,4,5,6,7,8,9

Tổng cộng (giờ)

22,5

22,5

33,75

71,25

  

3. PHƯƠNG PHÁP, HÌNH THỨC KIỂM TRA ĐÁNH GIÁ

 

- Thang điểm: 10.

- Các thành phần đánh giá:

 

Hình thức 

Nội dung đánh giá

Tiêu chí đánh giá

CLO 

Trọng số

 

Đánh giá  quá trình

 

Chuyên cần
  • Điểm danh
  • Tinh thần xây dựng bài
  • Thái độ học tập
  • Số lần có mặt
  • Chất lượng của câu trả lời
  • Nghiêm túc và ham học hỏi 

 

 

 

10%

Kiểm tra thường xuyên, giữa kỳ

- Kiểm tra ngắn 15 phút

- Kiểm tra giữa kỳ 45 phút

07 bài kiểm tra ngắn 

01 bài kiểm tra giữa kỳ

1,2,4

  3,5,6

    30%

Đánh giá tổng kết

Thi hết học phần

Hình thức: Thi viết (Trắc nghiệm kết hợp tự luận) 60 phút
  • Nắm được từ vựng, ngữ pháp các nội dung: Giới thiệu và làm quen; Gia đình; Thời gian; Nhà ở, đồ vật; Phương tiện giao thông và Sở thích
  • Vận dụng làm được các dạng bài tập sắp xếp từ thành câu, điền từ vào chỗ trống, viết tiếp câu, viết đoạn văn ngắn 100 từ

1,2,4

  3,5,6

60%

 

 

 

Tổng:

100%

 

Tham khảo hướng dẫn: Cần xây dựng dựa trên chuẩn đầu ra, với những CĐR đó thì cần phải có phương pháp giảng dạy, học tập và đánh giá như thế nào để có thể đạt được CĐR, đánh giá được mức độ đạt được các CĐR đó. Nên xây dựng các tiêu chí để đánh giá được đo lường các cấp độ thể hiện trong CĐR của học phần (theo rubric)

 

  • Các loại đánh giá

 












  • Yêu cầu đối với đánh giá khi đề xuất các phương pháp đánh giá

 

Độ giá trị

Đo đúng cái cần đo (các yếu tố/tiêu chí đánh giá tương thích với kiến thức/kỹ năng phản ánh trong chuẩn đầu ra tương ứng.

Độ tin cậy

Kết quả đánh giá nhất quán từ hai giảng viên cùng đánh giá một bài làm của người học hoặc từ một giảng viên nhưng ở những thời điểm khác nhau.

Công bằng

Người học được cung cấp thông tin về các tiêu chí đánh giá/chấm điểm.

Chấm điểm dựa trên các tiêu chí cụ thể.

Người học được hướng dẫn đầy đủ về các kiến thức, kỹ năng cần có để đáp ứng các tiêu chí đánh giá.

 

  • Các phương pháp đánh giá

 

Performance Based Outcomes

Demonstration, presentation, simultation, role play, work sample, performace test (Trình diễn, thuyết trình, mô phỏng, đóng vai, bài kiểm tra mô phỏng công việc thực tế, thi đánh giá năng lực)

Project, lab test, fieldwork, thesis, practicum, portfolios (Dự án, thực hành ở phòng lab, đi thực địa, luận văn, rèn luyện nghiệp vụ, hồ sơ)

Knowledge Based Outcomes

MCQs, short essay questions, posters (Thi trắc nghiệm, viết bài luận ngắn, posters)

Case studies, long essay questions, critiques, journal/blogs (Nghiên cứu tình huống, viết bài luận dài, bài phê bình, bài báo/blog)
 

Low Order Thinking Skills (Kỹ năng tư duy cấp độ thấp)

High Order Thinking Skills (Kỹ năng tư duy cấp độ cao)

 

CÁC PHƯƠNG PHÁP ĐÁNH GIÁ PHÙ HỢP (đối với miền nhận thức)

Nhớ

Hiểu

Vận dụng

Phân tích

Đánh giá

Sáng tạo

MCQ

MCQ

Thi đề mở, cho sử dụng tài liệu

Case study

Đánh giá bài viết tạp chí đã xuất bản

Tạo ra mô hình sản phẩm

Test chuẩn hóa

Điền vào chỗ trống

Dự án nhóm

Báo cáo thuyết trình

Bài luận đánh giá

Luận văn, luận án, poster

Test nhanh (quiz)

Test nhanh (quiz)

Thực hành, thực nghiệm

Dự án

Đánh giá tập hợp vấn đề

Sáng tác tác phẩm
     

Tóm tắt sách, tài liệu

Thi nói

Mô hình doanh nghiệp
       

Case study

Khởi nghiệp

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1. COURSE DESCRIPTION

Negotiation and conflict management is scientific and art learning to make an agreement among two and/or plural parties in social and economic life. The subject is delivered to provide students with theoretical background and practice about strategy, tactics, styles as well as modes of negotiation in international trade. After completing the subject, students mostly understand the fundamentals, skills, actual cases of Negotiation and conflict management, disputes resolution, collaborative relationship development. The subject develops the critical ability of the learners in analyzing, designing, and implementing successful negotiation and conflict management tasks in their business and working place. 

2. COURSE CONTENT 

No.

Content

Time Allocation

Contribution to CLO

Hour(s) on the class

Essays, exercise, 

Assignments...

Self-study with teacher’s tutorials

Lecture

Practice, Seminar… 

1

Chapter 1: Fundamental of negotiation 

3

0

0

5.5

1,2,3,5,6,8,13

2.

Chapter 1: Fundamental of negotiation 

2

1

1.5

5.5

1,2,3,5,6,8,13

3.

Chapter 2: Fundamental of conflict management

3

0

0

5.5

1,2,3,4,5,6,8,9,12,13

4.

Chapter 2: Fundamental of conflict management

1

2

3

5.5

1,2,3,4,5,6,8,9,12,13

5.

Chapter 3: Plan of negotiation and conflict management

3

0

0

5.5

1,2,3,4,5,6,8,9,12,13

6.

Chapter 3: Plan of negotiation and conflict management

3

0

0

5.5

1,4,5,6,8,9,10,12,13

7.

Chapter 3: Plan of negotiation and conflict management

2

1

1.5

5.5

1,2,3,4,5,8,9,10,11,12,13

8.

Chapter 4: Negotiation and Conflict management skills

2

1

1.5

5.5

1,2,3,4,5,8,9,10,11,12,13

9.

Chapter 4: Negotiation and Conflict management skills

3

0

0

5.5

1,2,3,4,5,8,9,10,11,12,13

10.

Midterm

0

3

0

5.5

1,2,3,4,5,8,9,10,11,12,13

11.

Chapter 5:  Cross-cultural Negotiation

2

1

1.5

5.5

1,2,35,7,8,10,11,12,13

12.

Chapter 5:  Cross-cultural Negotiation 

2

1

1.5

5.5

1,2,35,7,8,10,11,12,13

13.

Chapter 6: Position and power in negotiation and conflict management

2

2

3

5.5

1,5,7,8,10,11,12,13

14.

Chapter 6: Position and power in negotiation and conflict management

2

1

4.5

5.5

1,5,7,8,10,11,12,13

15.

Negotiation and conflict management practice

0

2

4.5

5.5

1,2,3,4,5,6,7,8,9,10,11,12,13

Total

30

15

22.5

82.5

  

3. COURSE ASSESSMENT

 

- Score ladder: 10

- Type of assessment

 

Form

Evaluation content

Evaluation criteria

CLO

Proportion

 

Formative

 

Attendance

 

Attendance in class + participation in lessons

 

11,12,13

 

10%

Mid-term test

- Essay writing and group presentation or mid-term written exam

- Content: Subjects covered in this course

 

30-minute presentation and answer to questions or mid-term written exam 45 minutes

Provide accurate, complete and profound solutions to the essay questions

1,2,3,4,5,8,9,

10,11,12,13

30%

Summative

Final test

- Form: Writing test

- Content: Subjects covered in this course

- Exam: Problem-solving questions/ essay questions

Provide accurate, complete and profound solutions to the questions

1-13

60%

 

 

 

Total:

100%



Evaluation criteria

General requirements for presentations

+ Good presentation content: 5 points

+ Good presentation skills: 3 points

+ Well-prepared Slides 1 point

+ Presentation time as prescribed: 1 point

Total: 10 points

 

Group report

  • Format: Essay from 20-25 pages A4
  • Content:
  • Specific test set Assessment criteria:

+ Define clear, reasonable and feasible problem:                   2 points

+ The content matches the topic title, fully solves the research problem: 5 points

+ The document uses truthfully and transparently the data source:         1 point

+ The presentation form, language, tables , cite references :                      2 points

                                      Total: 10 points

Test and written test 

- Content: problems learned in class and self-study

- Exam format: face-to-face in class

- Time: 60 minutes 

- Evaluation criteria: 

  • Clear ideas , complete, open-minded: 2 points
  • Logical, insightful, practical analysis: 4 points
  • Using rich references: 1 point
  • Clear language, properly cited: 2 points
  • Creative in the presentation: 1 point

                                                   Total: 10 points



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1. COURSE OBJECTIVES

Trade facilitation has emerged as an important trade policy tool in an international environment characterized by falling import tariffs and removal of quotas. Reductions in trade transactions costs through better trade facilitation measures at national and regional levels can bring significant economic benefits to economies in the world. Accordingly, trade facilitation issues are increasingly a part of international and regional trade policy discussions. The global trade talks on the Doha Development Agenda include negotiations of a trade facilitation agreement, focusing on freedom of transit, fees and formalities for import and export, as well as publication and administration of trade regulations (transparency). This course aims to provide general concepts in trade facilitation, and to support the implementation of trade facilitation measures in different countries. It attempts to bridge the gap between theory and practice in trade facilitation. 

2. COURSE CONTENTS 

No.

Contents

Time Allocation

Contribution to CLO

Hour(s) on the class

Essays, exercise, 

Assignments...

(3)

Self-study with teacher’s tutorials

(4)

Lecture

(1)

Practice, Seminar…

(2) 

1

Chapter 1: Conceptualization of Trade Facilitation 

2

1

2

5.5

CLO 1,2,4,7,9

2

Chapter 1: Conceptualization of Trade Facilitation (cont.)

2

1

2

5.5

CLO 1,2,4,7,9

3

Chapter 2: Trade Facilitation in Asia and the 
Pacific: The State of Play 

2

1

1.5

5.5

CLO 1,2,8,10

4

Chapter 3: Publication and Administration of Trade Regulations

2

1

1.5

5.5

CLO 1,2,8,10

5

Chapter 3: Publication and Administration of Trade Regulations (cont.)

2

1

1.5

5.5

CLO 3,5,6,7,8

6

Chapter 4: Trade Procedures and Documents 

2

1

1.5

5.5

CLO 3,5,6,7

7

Chapter 4: Trade Procedures and Documents (cont.)

2

1

1.5

5.5

CLO 4,5,6,10

8

Chapter 5: Product Standards and Conformance

2

1

1.5

5.5

CLO 5,6,9

9

Chapter 5: Product Standards and Conformance (cont.)

2

1

1.5

5.5

CLO 3,5,6,7

10

Chapter 6: Trade-Related Infrastructure and Services 

2

1

1.5

5.5

CLO 4,5,8,10

11

Chapter 6: Trade-Related Infrastructure and Services  (cont.)

2

1

1.5

5.5

CL,4,8,9

12

Chapter 7: Transit Trade 

2

1

1.5

5.5

CLO5,8

13

Chapter 7: Transit Trade (cont.)

2

1

1.5

5.5

CLO 3,5,8

14

Chapter 8:  Guide to implementation

2

1

1.5

5.5

CLO 4,5,8

15

Revision

2

1

1.5

5.5

CL 5,6, 8

Total

30

15

22.5

82.5

  

3. COURSE ASSESSMENT

     3.1. Type of Assessement

* Formative assessment (10%)

Class participation: 10%

* Summative assessment (90%)

No.

Assessment

Rate

I

Mid-Term

30%
 

Group assignment and presentation

30%

II

Final term

60%

2

Written exam

60%

- Score ladder: 10

- Type of assessment

 

Form

Content

Criteria

CLO 

Proportion

 

Formative

 

Attendance

Lecturer takes attendance during class hours

The number of attendances and participation in lesson

 

1,2,3,4

 

10%

 

Summative

 

 

 

Summative

Quiz, midterm exam

Group assignment, group presentation and group report

Number of students in each group is dependant on the total number of students in class. Group presentation in 30 minutes. Group report in 20 A4 pages long. 

1,3,4,5,6,7,8

    30%

Final test

Written exam

MCQ + writing (90 mins)

1,2,3, 4,5,7

60%

 

 

 

Total:

100%



3.2. Assessment Criteria

* Generic Criteria

* Formative assessment

  1. Class attendance

- Attendance checking: minimum of 5 times

  1. In-class discussions

- Given when students actively participate during lectures

- Students give their answers to the lecturer’s questions straight to the point

- 3 times: 1 bonus point for the mid-term exam, 6 times: 1 bonus point for the final exam, the total bonus points not exceeding 2 points for mid-term exam and/or final exam scores.

* Summative assessment

  1. Oral Presentation (mid-term)

- Content: The subject has been approved by the teacher

- Participants: 4-6 students/group

- Length of assignment: 3000-4000 words (excluded appendices and references)

- Time allowance for assignment: 4-6 weeks

- Time allowance for presentation: 10 minutes for presenting and 10 minutes for Q&A

- Criteria: 

+ Organizational (Identify the problem very clearly, accurately and well organized.) The presentation is easy to follow thanks to the way the organization. The transfer between the parts is carried out smoothly and coordinated. Logic, deep, factual): 2 points

+ Comprehension (excellent understanding of the problem, excellent demonstration of mastery of content, application and reasoning). ): 2 points

+ Creativity (Very creative and unique, Design and creative use of materials, new print sheets, visual tools and methods): 1.5 points

+ Visual tools (simple, clear, easy to understand, easy to read, very good in content, well designed and used very well. 1 point

Summarization (clear, accurate, highlighted points, clear solutions, recommendations, conclusions, or calls to action): 1.5 points

+ Presentation ability (Presentation of presentation: Confidence, good notes, good gestures, good listening and good eye contact, clear presentation language): 2 points

Total: 10 points

  1. Short answer test (Written Exam)

- Exam format: Oral exam

- Content: Issues have been studied

- The test consists of two questions that are randomly assigned by the students in the exam kit.

- Criteria: Exactly answer the questions correctly: 10 points. Student will get mark 10 if they answer totally 2 main questions and 1-2 additional questions. Time allowance for answering is 10 minutes per student maximum .

    Total: 10 points

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1. COURSE OBJECTIVES

The module equips students with the first approach to the practical part of an organization or business. Students will have the opportunity to observe, compare and apply knowledge of the first 45 credits to the actual operation of organizations and businesses. Through the instructor's guidance, students will have a clearer understanding, as well as be able to analyze strengths and weaknesses of the organization they are working with.

2. COURSE CONTENT 

The course is designed for 5 weeks of internship or 200 hours of internship, when students finish 2 years of study or accumulate at least 45 credits. In case students are accepted to practice at organizations and enterprises that have signed cooperation agreements with Foreign Trade University or the School of Economics and International Business for a period different from the mid-term internship period prescribed by the University, students can make an application to the School of Economics and International Business and the Department of Undergraduate Studies to apply for an internship in the middle of the course. If agreed, the School of Economics and International Business will appoint teachers to guide and evaluate students according to regulations.

Instructors are assigned by the School, will have at least 3 working sessions with students, according to the schedule and content as follows:

No.

Time Allocation

Content 

Contribution to CLOs

1

Week 1

Introduce the course, exchange and agree on the outline and practice plan

CLO1,2,5,6,7,8,9,10,11,12,13,14,15

2

Week 3

Mid-term exchange: internship content, advantages and disadvantages during the internship

CLO3,4,5,6,7,8,9,10,11,12,13,14,15

3

Week 5

Exchange at the end of the term, approve the midterm report to print the final version and submit it to the instructor

CLO3,4,5,6,7,8,9,10,11,12,13,14,15

3. COURSE ASSESSMENT

- Score ladder: 10

- Type of assessment

Form

Content

Criteria

CLO 

Proportion

 

Formative

 

Internship process

 

Number of times present to work with the instructor(s) according to the schedule and follow the instructions of the instructor at the internship company/ organization

 

CLO1,2,5,6,11,12,13,14,15

 

40%

Summative

Internship Report

Write a report according to the regulations of the module

The content and form of the report according to the regulations

CLO3,4,5,6,7,8,9,10,11,12,13,14,15

60%

 

 

 

Total

100%

 

Evaluation Criteria

The criteria to be considered include:

- Meet the requirements on report presentation;

- Meet the content requirements: logic between sections, showing students' awareness about the internship company/ organization

- Students' understanding of the internship company/ organization;

- The level of implementation of the internship plan. 

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1. COURSE OBJECTIVES

This is the basic theoretical course, play the role as a bridging course, connecting foundation courses to professional knowledge courses. This course aims at equipping students with fundamental knowledge about money, financial intermediaries, and central bank. After finishing this course, students will be able to understand the nature of money, interest rate and determinants of interest rate, especially the role of commercial banks in financial markets. The knowledge about the role of central bank, its tool in conducting monetary policy and its impact on the economy also be provided. 

2. COURSE CONTENTS 

 

No.

Contents

Time Allocation

Contribution to CLO

Hour(s) on the class

Essays, exercise, 

Assignments...

(3)

Self-study with teacher’s tutorials

(4)

Lecture

(1)

Practice, Seminar…

(2)

1-2

Chapter 1. An overview of money

4

2

1

11

1, 2, 3, 13, 14,15, 16

3-6

Chapter 2. Interest rate

8

4

6.5

24

4, 5, 6, 13, 14,15, 16

7

Chapter 3. Financial system and financial markets

2

1

1.5

6

7,13,14,15,16

8

Mid term test

2

1

1.5

6.5

  

9-10

Chapter 4. Financial intermediaries

4

2

3

10

8, 9, 13, 14, 15,16

11-12

Chapter 5. Commercia bank

4

2

3

10

10, 13, 14, 15,16

13-15

Chapter 6. Central bank and monetary policy

6

3

4.5

15

11, 12, 13, 14, 15,16

Total (hour)

30

15

22.5

82.5

  

3. COURSE ASSESSMENT

- Score ladder: 10

- Type of assessment

 

Form

Content

Criteria

CLO 

Proportion

 

Formative

 

Attendance

- Check attendance

- Answer questions in class

- Participate in group exercises, 

discuss in class 

Attendance in class and participattion in class activities/contribution to lessons

 

 

1,2,3,4,5,6,8,9,10, 11,12,13,14,15,16

 

10 %

 

Summative

Midterm test/

Presentation/ essays/ reports

- Multiple choice/short ansswer question: the content learned from previous lessons.

- Select a topic in the subject for individual/group presentations and submit reports and/or individual/group essays

- Writtent test

- Rubics assessment for individual/group essays/reports and presentations

1,2,3,4,5,6,8,9,10, 11,12,13,14,15,16

30%

Final exam

- All the content learned in the course

- Written test, multiple choice/short question/ caculus exercises/ open-ended question/case study

1,2,3,4,5,6,7,8,9,10

60%

 

 

 

Total

100%

 

  • Rubics assessment for essay/individual/group report

 

Criterias

CLO

Proportion

Score scale according to the level of meeting criterias

Score

A

B

C

D

F

8,5-10

7-8,4

5,5-6,9

4,0-5,4

<4

Format of presentation

  

20%

In the correct format,

Attractive slide templates, reference sources  are fully cited

no spelling errors.

Attractive slide templates 

, there are some formatting errors in the tables, and some spelling errors

There is a format error, the table has not been fully cited, there is a typo

Monotonous, many formatting errors, font errors, line spacing errors, many typos. 

Negligence, many presentation errors, incorrect format required

  

Ability to express points logically 

1-11

20%

Good writing style, clear expression,

Reaons are given clearly, supportive to arguments

, clear points of view

The writing style is quite good, sometimes it is not logical, the argument is clear

The writing style is unclear, the ideas are loosely linked, and the arguments are sometimes unclear

Poor writing style, no logic between sections, unclear thesis

Poor writing style, plagiarism,  discrete ideas

Content

1-11

50%

Satisfies the requirements of the report, has expanded analysis sections, does not plagiarize

Meets the requirements of the report, does not expand the content, does not plagiarize

Basically meet the requirements of the report, some content is missing, no plagiarism

Poor analysis, meet minimum requirements, no plagiarism

Out off topic or plagiarized by more than 20% content of report

  

References

8-11

10%

diverse, presented in the correct format, sources fully cited

Diverse, but there are some errors in citing

Appropriate, not rich, quite a lot of formatting source errors

Not diverse, many format errors in citing sources

Lack of many references, citing sources in the wrong format

  

Participation level of group member

6-11

Depends on cross assessement betwween members

Participating actively, fully, proactively completing work according to the group's plan

Participating quite actively, fully, but still need extension to finish group’s task

Participating in tasks but lack of initiative, delay in finishing tasks.

Participating in a small part in the group's work, not actively working in group.

Not participating or participating very little, complete task late and having no  responsibility for work

  

Note: The instructor has the group members cross-rate the group members on a 10-point scale (~100% of the work) based on the contribution of each member in the group work process. Based on the results of the group members' cross-evaluation, the instructor will adjust the total score of each member according to the individual's participation level in the group.

 

 

  • Rubrics assessment for individual/group presentations

 

Criterias

CLO

Weight

Score scale according to the level of meeting criterias

Score

A

B

C

D

F

8,5-10

7-8,4

5,5-6,9

4,0-5,4

<4

Structure

1-16

10%

Clearl structure, with connection between sections, easy for audience to get information

The structure is presented quite clearly, audience are easy to get information in the content

The structure is not introduced clearly, difficult to get information 

The structure is fragment and unclear

No clear structure, poor coherence, can not get information 

  

Content

8-11

50%

Good writing style, clear expression, clear supportive points for arguments, clear thesis

The writing style is quite good, sometimes it is not logical, the argument is clear

The writing style is unclear, the ideas are loosely linked, and the arguments are sometimes unclear

Poor writing style, no logic between sections, unclear thesis

Poor writing style, plagiarism,  discrete ideas

  

Speaking skill

13-16

10%

Present well, clearly, engage the audience, use body language to interact with audience

Speech is clear, easy to understand, uses body language, and has little interaction with the audience.

Speaking skill is at average, does not use body language, has little interaction with the audience.

Speaking skill is at a moderate level, no body language, little interaction with the audience.

Poor presentation, unclear expression, no interaction with the audience, no use of body language.

  

Responding to the audience (Q&A)

1-16

10%

Fluently answer all questions

Answer 2/3 of the questions

Answer 1/2 number of questions

Answer 1/3 number of questions

Can not answer the questions.

  

Support tools

13-16

10%

Beautiful, sophisticated design, with handouts for easy following

Beautiful design, easy to follow

Simple design

The ppt design has too many words, it's hard to follow

Not have support tools

  

Presentaiton timeline

13-16

5%

On time 

More than 1/4 of the specified time

More than 1/3 of the specified time

More than 1/2 of the specified time

More than twice the specified time

  

Presentation attire

13-16

5%

Beautiful, polite, formal dress

Dress politely and neatly

Casual, informal attire

Informal attire

Unsuitable clothes, not polite

  

 

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1. COURSE OBJECTIVES

The course gives students the opportunity to consider the contribution of the customer relationship to the success of the business. Building and maintaining customer relationships are important strategic processes in all businesses. Customer relationship management is defined as the whole process of building and maintaining profitable customer relationships by providing value and satisfaction to the customer. The course will introduce the fundamentals of customer relationship through the implementation of customer relationship management (CRM) and customer data analysis systems. The subject covers the CRM philosophy as well as the use of CRM in business practice.

2. COURSE CONTENTS

 

No.

Contents

Time Allocation

Contribution to CLO

Hour(s) on the class

Essays, exercise, 

Assignments...

(3)

Self-study with teacher’s tutorials

(4)

Lecture

(1)

Practice, Seminar…

(2)

1-2

Chapter 1: Overview of customer relationship in business

4

2

2.5

11

1,6,10

3-4

Chapter 2: Managing the customer lifecycle

4

2

3

11

1,2,3,5

5-6

Chapter 3: Managing the customer portfolio (CPM)

4

2

3

11

1,2,3,4,5

7-8

Chapter 4: Creating value for customers

4

2

3

11

1,2,3,5,6,7,8,9,10

9-10

Chapter 5: Managing customer experience

4

2

3

11

1,3,6,7,8,9,10

11-12

Chapter 6: Sales force automation (SFA)

4

2

3

11

1,3,4,6,7,8,9

13-14

Chapter 7: Managing customer-related databases

4

2

3

11

2,3,4,5,6,7,8,9

15

Chapter 8: Implementation of CRM

2

1

2

5.5

3,4,5,6,7,8,9

Total (hour)

30

15

22.5

82.5

  

3. COURSE ASSESSMENT

- Score ladder: 10

- Type of assessment

 

Form 

Content

Criteria

CLO 

Proportion

 

Formative

 

Attendance & In-class Participation

Checking attendance at least 5 times

Participation in class

 

The number of attendances and participation in lesson

Extra credit  (or bonus points for study encouragement):

- Through class participation and in-class contribution

- Students actively engage in class

- 3 in-class contributions: 1 extra point to mid-term exam, 6 in-class contributions: 1 extra point to final exam. Extra points can not exceed 2 points for mid-term exam and 1 point for final exam.

1,2,3,8,9,10

 

10%

Mid-term group assignment

- Group assignment includes two parts:

+ Group essay: 5-7 pages A4 (excluding Appendices)

Font: Times New Roman 12

Top, bottom, left and right margins are 2.5cm, 2.5cm, 3.5cm, 2cm respectively; 1.5

lines spacing

+ Group presentation: from 10-15 minutes per group (including Q&A session); on the seventh lecture onwards

 

- Essay grading:

+ Clear subject matter (2 points)

+ In-depth analysis (2 points)

+ Diversified list of references (1 point)

+ Concise presentation/ language (1 point)

+ Creativity (1 point)

Total: 7 points

- Presentation grading: 

+ Focused and concise presentation and Q&A: 3 points

2,3,4,5,6,7,8,9,10

    30%

Summative

Final exam

- Final exam will include two parts 

+ Part 1 contains 30 multiple choice questions covering all chapters

+ Part 2 consists of 02 essay questions which require the application of knowledge in practice.

- Students are not allowed to use materials during the final exam.

- Exam duration: 50 minutes

+ For essay questions: 

Concise answers to 2 essay questions (4 points)

+ For multiple-choice questions: 

Correct answers to multiple choice questions (6 points)

 Total: 10 points

1,2,10

60%

 

 

 

Total:

100%

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